Privacy Policy

Effective Date: December 15, 2025

Introduction

VelaOz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velaoz.au.

Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number, and shipping address
Payment information (processed securely through our payment providers)
Order history and preferences
Communications with our customer service team

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and our products
Improve our website and customer service
Send marketing communications (with your consent)
Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

Service providers who assist with order fulfillment and shipping
Payment processors
Legal authorities when required by law

Your Rights

Under Australian Privacy Principles, you have the right to:

Access your personal information
Request correction of your information
Request deletion of your information
Opt-out of marketing communications

Contact Us

If you have questions about this Privacy Policy, please contact us through our Contact page.